Effective Communication for Executives

Published: 09th March 2010
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Effective communication is number one tool for achieving success in any organization. Executive and management teams must always strive to ensure that there are always open lines of communication throughout and between their teams.

Effective and constructive Communication is vital and this open culture must be embraced at the top. The attitude at the top permeates the entire organization. Following are two examples of where open and effective communication must become a focus of all stakeholders.

1. Internal communication - From the top down and between teams and team members.

2. External communication - Between the organization's team members and its clients and customers.

A breakdown in communication at any level within a company will inevitably cause misunderstanding and lack of focus which in turn leads to confusion and lack of positive results. This can be a frustrating and demoralizing to the entire team, including the executive and management. Hence the reasoning behind ensuring open communication, resulting in the reduction of possible conflict and decreased employee attrition.

Executives need to be able to clearly and concisely articulate their requirements, suggestions and directives to their teams. Having said that, and regardless of size, open dialogue is an essential component within all organizations and or departments. This type of culture will assist in not only maintaining but increasing excellence in productivity, employee retention, client/customer loyalty and security. Of course, the end results being, an increase in profitability.

No matter the situation, any long term and successful executive follows some of, if not all of the suggestions outlined above.

Below are a few ways an executive can add to their tool boxes, to ensure their own and the company's achievements.

• A successful executive always conducts business in a positive and open fashion. Always unflappable and always equipped and prepared for any and all eventualities. A true professional never instills fear in order to achieve their objectives.

• Always strive to avoid conflict in all dealings. Embrace transparency and deal with concerns head-on, as they arise. Value the opinions and input of those on your team. At all costs, avoid misunderstandings!

• Encourage discussion, expression and sharing, listen to and answer pertinent questions from within your team. Enthusiastically support creativity!

• It is extremely important to ensure that there is always two-way and open communication on all levels. Never take for granted that this is the case. We were given two ears and one mouth for a reason. Listen!

• This is motivation for your entire team.

Shawn Shewchuk, B.Sc., MBA, ACIArb, AIBC is a Consultant, Speaker and Conflict Resolution Specialist, but some of his clients refer to him as a problem solver, teacher and mentor.For more details about him please contact : Conflict Resolution Specialist

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